WELKOM BIJ CONSUMENTENSERVICE

 

 

 

 

 

 

 

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We have a new Shop ready for you! To ensure your personal data privacy we unfortunately had to say goodbye to some of our customer data. We want to offer you the best and secured experience, therefore it is needed to change your password.

For security reasons this option is not available. If your old email address is no longer valid please create a new myTASSIMO account so you can continue receiving notification emails for any future orders.

Yes, we do. If a consumer is unable to come to the door, a calling card will be left advising of alternative delivery options. Please contact the Carrier website for more information on this topic.

We thank you for your understanding, support and trust in our service.

To ensure an optimal storage for all our T DISCs on the online shop, we carefully plan our stock from our warehouse to delivery. Our commitment to our customers is to always guarantee a minimum life of 40 days upon delivery to your home.

Please refer to the information on the external foil T DISCs packaging for a best before date. T DISCs are best enjoyed within 6 weeks of opening.

Your email address serves as a username in our website and it is case sensitive. If you are using a mobile device or a tablet, these typically capitalize the first letter of your email address.

Please type in your email address the same way as you did when you created the account or try to log on using a laptop or desktop computer.

In case you have not received your "reset password" email, please check your junk mail. If you are still not receiving an e-mail, please contact our careline for assistance.

Our carriers have taken the right measures to minimize the contact when delivering the parcel to the consumers, on arrival at the delivery address our driver will knock or ring the bell and will then step away to a safe distance. If the consumer advises that they don't want to sign, depending on the carrier of delivery we have alternatives methods in place to ensure that delivery can be completed.

No, you cannot de-register your coffee machine. In case you have reached the maximum capacity of 3 machine registrations, you need to create a new account for registering additional machines.

All coffee machines are susceptible to limescale build-up. The machine will let you know when it needs a descale by illuminating the red descale indicator light. The automatic descale cycle can be activated using the Service disc.

Detailed instructions can be found in the User Manual dowload.

You can find our descaling tablets in here.

The TASSIMO machine by Bosch uses a patented flow-heat technology that heats water as it passes through the machine.

This means there is no waiting time for it to heat up.

You can find more information by checking our information.

The TASSIMO machine works with T DISCs to ensure perfect quality drinks. Each T DISC contains an expertly measured portion of ground coffee, hot chocolate, tea or concentrated milk. When the T DISC is inserted, the TASSIMO machine reads the unique bar code printed on the label. The code specifies the size, the brewing time and the optimum temperature required to make the perfect drink. Brewing occurs inside the T DISC and flows directly from the T DISC into the cup. You can prepare different drinks, one after the other, each of perfect quality.

The piercer can be removed by firstly lifting the lid of the machine and then firmly pressing upwards from the bottom of the piercer. If cleaning has not been performed in a while, it may be difficult to remove.

The piercer disassembles into three parts for easy cleaning either manually or in the dishwasher.

It is important to turn the machine on first, before putting the discs in.

You can review your machine's manual in this section.

When the water tank reaches a level where there is not enough water to brew a beverage, either the red indicator light on the front panel flashes (Bosch machine) or all lights will flash at once (Braun machine).

The warranty for machines bought in the Republic of Ireland is 2 years. Please retain proof of purchase.

You can also download the invoice by accessing your account and by checking your orders tab.

Not to worry it happens to the best of us! Just give us a call when you're next to your machine and we can go through some troubleshooting with you. If we cannot fix the problem over the phone, we'll be able to arrange a repair appointment with Bosch.

Click here to find your machine's manual.

No, but you may wish to register in order to obtain discount vouchers and to take part in our promotions and to order from the website. Please retain proof of purchase for warranty purposes.

You can also download the invoice by accessing your account and by checking your orders tab.

The patented Bosch flow-heat technology heats water on demand and switches off immediately after each preparation cycle. It is thus very energy-efficient. There is no continual use of energy by the flow-heater unlike other heat systems.

The TASSIMO machine is more than an espresso machine. It is a hot drinks system that can prepare a variety of drinks, including espresso, at the touch of a button.

Do you need more information about our machine range? Please, check here

If you are interested in how our machines work, please, click here.

TASSIMO is easy to use. Once the tank is filled with water, simply select your cup*, insert your choice of T DISC into the machine, and press the button!

You can have more information about our systems in here.

Please contact Bosch Customer Service directly on 01450 2655 and they will advise you how to send in your TASSIMO machine for repair. Repair costs will vary according to the fault identified.

The descale indicator light remains illuminated red when the brewer needs to be descaled.

You can find more information on descaling your machine by following the step by step guide in the manual or follow the steps in the video below.

The Bosch Descaling Tablets can be found here.

On Bosch machines, the indicator light flashes red when the water tank needs to be refilled, because the water level is too low to make a drink, or when the tank is not in place. Always refill the tank with clean, fresh, non-carbonated water, and never use chemically softened water. Detailed instructions can be found in the Manual or Quick Start Guide.

Note: on the older-generation Braun machine, all the indicator lights flash when the water tank is empty.

If you have lost your service disc, you can find both the yellow and orange service disc on BOSH's home page.

You can also call Bosch on 01450 2655 to buy a replacement, or reach their support page by clicking here .

You can buy the recommended Bosch descaling tablets direct from Bosch on 01450 2655 or if placing an order for T DISCs can buy the recommended descaling products from us.

Click here to go directly to the product page.

Yes, the shipping costs are 4.99€ but for orders over 30€ shipping is free.

Once an order has been placed, it is not possible to cancel or amend the order. To ensure quick delivery, the order is processed once you have placed it.

You can return the order within 14 days after receipt. Please note that we can only accept unused and undamaged items in the original packaging for return.

It is only possible to change your address before placing an order. Please change your address in "my account" or create an account and set your preferred address.

We are not able to modify the address once the order has been placed. Please contact DPD once you are provided with the tracking number to rearrange the delivery.

We accept the following payment methods:

  • Visa
  • MasterCard
  • Maestro

If you are not satisfied with your purchase, you can return the item(s) up to 14 calendar days after the delivery date to receive a full refund.

In order for us to arrange the return of the item(s) fill in the following withdrawal form TASSIMO Order Cancellation Form and send it to the following email adress Consumerservice.IRE@jdecoffee.com

Your return will be processed once received in our warehouse. It can take up to 14 days for your refund to be fully processed.

Please note that we can only accept unused and undamaged items in the original packaging for return.

Bundles and promotional items can only be returned in total. Partial returns on bundles and promotional items will not be accepted.

Once your order is placed successfully you will receive an order confirmation email containing your order number and a list of the items you have ordered.

If you don't receive this email from our side, please check your Order History through your myTASSIMO account; a successful order will come up as in progress or delivered. If you see "pending" or "cancelled" as order status, your attempt has not been successful.

Once your parcel is dispatched you will receive an email confirming this showing a parcel/shipping number.

It might take up to 24 hours for a tracking number to be assigned to your order, depending on when you placed the order and the availability of the products you selected.

You can use this tracking number on the DPD website to track your parcel. 

Once your order arrives back to us you will receive an automated email confirming the fact. A refund will be processed from our end within a week from the day you receive our email. Bear in mind that this time may vary depending on your bank.

Currently there seems to be a technical problem with the processing your preferred payment method.

We are working with the highest priority to find a solution and ask you either to complete the order with another payment method or to order again at a later date.

You can also try by using a different browser or another device.

In case you need more support on this topic, please, contact us.

You can easily download all your invoices through My Account under My Orders.

Not to worry. The courier will make one more attempt the following working day. If you already know that you will not be in, please get in touch with DHL directly to arrange a convenient time/day for the delivery.

Still have questions? Feel free to get in contact with We use DPD for our deliveries. Remember to have the tracking number at hand when you give them a call.

You can track your order by using the tracking number provided by email once the order has been shipped here.

If you need help to locate the tracking number, please, review your email inbox to find the shipment notification.

We currently use DPD for our deliveries in the Republic of Ireland.

You can track your order here by using the tracking number provided by email once the order has been shipped.

Most parcels are delivered within 1-3 business days provided the order is placed before 17:00.

There can be delays at times of high order volumes or due to other circumstances outside our control. Please contact us if your parcel has not reached you within 8 business days of ordering.

When ordering on Tassimo.com/ie there is no minimum spend limit.

The Minimum order value for the MyTassimo registration codes is €25. Check our terms and conditions for this specific promotion.

A contact number is required for our delivery company in case there are any issues with the delivery of your order.

This is preferably a mobile number so you can receive SMS notifications but can also be a landline number.

This needs to be entered in the "Saved Addresses" section in the “mobile number” field on your account before you proceed to the checkout.

You can review our privacy policy by clicking here.

Due to the measures taken by our carriers and the increased volume of orders, our warehouses could be facing a delay. Your order might be delivered later than communicated or it could be sent in more than one parcel. Our team is working hard on ensuring that all orders are shipped as soon as possible. As soon as your order is dispatched you will receive an email through our automated system along with a tracking reference to see the progress of your delivery.

Unfortunately you can't, we only allow one promotional code per transaction. If you have attempted to input two codes please check your order to make sure you are happy with the code that has been applied.

To receive your registration codes you need to create an account on the TASSIMO website and register your machine using the model. This will give two €10 discount codes to use on two separate online orders.

In order to use your registration codes you first need to be logged in to your account as all registration codes are account specific.

When you go to the basket there is a box for entering a promotion code called "Activate your voucher". The discount will then be applied. The minimum spend is €25 on products.

Please, check our terms and conditions for this promotion.

Please log in to your account first and then add the items you would like to order in your basket. Once you have everything you need, before the checkout, type in the promotional code in capital letters in the promotional code field at the bottom of your basket and hit "Activate Voucher".

Please make sure to read the Terms & Conditions of the promotion as these may differ.

Remember that only one promotional code can be used per order.

When you register your machine you will receive 2 discount codes by email, these can also be found under MY Account.

To use these codes you need to make sure you are logged into your account and just type the code into the promotions box at the checkout. You can only use 1 code per transaction and you can't use them in conjunction with any other promotion.

Please see the terms and conditions here.

You need an email address in order to create an account in our online shop and take advantage of this promotion, also, to receive our newsletter with more promotions and discounts!

Unfortunately, without a valid email address you cannot retrieve the codes.

You can create a new TASSIMO account here.

It can take approximately 3 hours before your discounts vouchers will show up in your account. If you did not received your vouchers after 3 hours please contact our consumer care.

The serial number of your machine is located on a white label either underneath the base of your machine or behind the water tank.

The serial number is 14/15 characters long with a combination of letters and numbers.

Unfortunately, no. Please log in to your account first and then add the items you would like to order in your basket. Once you have everything you need, before the checkout, type in the promotional code in capital letters in the promotional code field at the bottom of your basket and hit "Activate Voucher".

Yes. Once you have made a drink you are able to select a different drink variety straight away.

During the brew cycle of each T DISC the drink stream (flow) does not touch any parts of the brewer once leaving the T DISC so there is no taste contamination T DISC to T DISC (drink to drink).

Also, the individual brew cycle of each T DISC is programmed to complete the cycle with either a gust of air (Braun machine) or with steam (Bosch) at the end of each drink to remove residue between drinks.

Click here for more information about our technology.

Each T DISC is designed to prepare a perfect cup, and cannot be reused. The T DISC should be removed from the machine after brewing and discarded.

Check our sustanibilty link for more information about recycling.

 

This is not possible, the TASSIMO brewer is only designed to work with TASSIMO Discs (T DISCs).

T DISCs are an integral part of the TASSIMO system. These patented and specially designed single servings have a unique shape that fits in the brewer, guiding the flow of water to prepare the beverage.

Each beverage is prepared according to the bar code on the T DISCs label which tells the brewer the size of the beverage, the brewing time and the optimum temperature required to prepare the perfect cup. Because the brewing happens inside the T DISCs, only a small part of the brewer is in contact with the beverage. Liquid flows from the T DISCs to the cup, allowing consumers to produce different beverages, one after the other, without impacting on the beverage taste quality.

TASSIMO expertise in milk and dairy products was leveraged to develop a patented Ultra Filtration Formula (UF) for milk. This UF Formula allows real milk to be concentrated and stabilised for ambient storage while maintaining a real similarity to fresh milk (look, taste and foaming properties).

The TASSIMO Milk in our T DISCs has none of the yellowish colour or cooked flavours of UHT milk or different flavours from powder milk. This milk product is unique to TASSIMO and no other On Demand system can offer this superior milk delivery from a capsule or pod.

The patented Milk T DISCs combines Ultra Filtration Formula (UF) milk with the right quantity of hot water to deliver perfect layers of milk and milk froth for each individual beverage. The liquid passes through the T DISCs at such high velocity that it combines with air to create a foam in a similar way to a steam wand.

 

Each patented T DISCs is a brewing chamber, enabling a customised preparation process across a potentially endless variety of coffee and beverage types.

Several different types of T DISCs have been developed to deliver the perfect coffee, espresso & café crema, frothed milk, hot chocolate and tea.

You can find more information about our T DISCs technology in here

.

For best results store T DISCs in a cool, dry, place away from direct heat and sunlight as indicated on the package. There is no need to keep them in the fridge.

Check our T DISCs holders in here.

Yes. Every coffee T DISCs contains an expertly measured portion of ground coffee.

Each of these specially designed T DISCs has a unique bar code which the TASSIMO machine reads. The code specifies the size, the brewing time and the optimum temperature required to make the perfect cup.

Check our technology page for more information about the process.

The T DISCs packaging meets the requirements of the EU Packaging Waste Directive.

The outer bag is composed of an aluminium, polyester and polyethylene laminate and is suitable for energy recovery through incineration. In locations where plastic collection systems exist, it can be deposited with general plastics (non PET).

The convenient dispenser carton is composed of paperboard and is recyclable.

Check our sustanibilty link for more information about recycling.

T DISCs is the abbreviation for TASSIMO Disc. The patented T DISCs are designed to work exclusively with the TASSIMO brewer. The two together make up the TASSIMO hot beverage system.

You can find more information about our systems in here.

The TASSIMO machine's manual mode lets you customise your drink.

For a milder tasting drink, press and hold the button when the manual LED lights green to extend the brewing process. Stop when the drink reaches its desired size and strength.

For a stronger tasting drink, stop the brewing process early by pressing the button while the drink is being made. This will result in a shorter drink.

Please refer to the user manual for full instructions.

Yes, the same T DISCs will work in both Bosch and Braun machines (with the exception of the packs* which contain the larger milk disc, these are not compatible with Braun machines with the Kenco logo).

*the packs concerned are: JACOBS Latte Macchiato less sweet, COSTA Latte and TWININGS Chai Latte.

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